Shipping & Policies
COVID UPDATE: Shipments to Canada & U.S addresses continue to experience some delays depending on destination. We are experiencing severe delays with international shipments as air cargo capacity is limited and there have been delays with customs.
All orders are shipping within 2-3 business days (excluding custom orders) after payment has been made. We ship orders via Canada Post, USPS & Asendia.
CANADA & US ORDERS:
Flat Rate Shipping: $10 includes tracking **
** lip balm only orders to Canadian address: Shipping = $3 (no tracking)
Free tracked shipping for all orders over $69 + (before taxes).
Shipping costs: up to $20 depending on weight & destination.
Free shipping for orders over $125.
Please allow up to 4 weeks for delivery - delays in customs are beyond our control. Please be aware of your country's policies and procedures for receiving foreign shipments, as this information is not available to me.
*** Summer heat advisory: Certain products such as lip balm, perfumes balms, salves, lotion bars & scrubs are more prone to soften while in transit during summer months. If your items arrive too soft, please put them in the freezer or refrigerator for a half hour so they return to room temperature consistency before using ***
Customer satisfaction is our top priority. If for any reason you are unsatisfied with your purchase, we will accept returns for a full refund within 10 days of delivery*. Include the Return Form in your original package. We will issue a refund via your original form of payment, within 72 hours of receiving the returned package. Unfortunately we are unable to refund the original shipping charges unless the return is due to our error.
For your security, please return your product with an insured courier (Canada Post, USPS, FedEx, UPS, DHL) and retain your receipt with your tracking number. We are not responsible for items damaged or lost in transit.
If you wish to make a return, please email us at email@example.com for a Return Form
* All customs orders are final sales
Each product description includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. Before using any of our products for the first time, we recommend testing them on a small patch of skin. If redness or irritation develops within 24 hours, discontinue use.
The information presented on this website is not intended to diagnose or treat any medical condition or replace the advice or care of a qualified health professional.
We will not sell, share or trade any information you supply to us with a third party.
We accept Visa, Mastercard, American Express, Apple Pay and PayPal.
Your credit card information is encrypted when an order is placed and stored in a secure environment. For security reasons we do not keep permanent records of your credit card information on file.
Got a question and don't see the answer?
Please contact us at firstname.lastname@example.org, we will be happy to help you!