Shipping & Policies


PAYMENT

All prices are in Canadian dollars. All major credit cards + Paypal are accepted. 

SHIPPING TIMES

All orders are shipping within 2-3 business days (excluding custom orders)

CANADA & US ORDERS:

Flat Rate Shipping: $10 includes tracking **

** lip balm only orders to Canadian address: Shipping = $3 (no tracking) 

Free shipping for all orders over $49 +  

INTERNATIONAL ORDERS:

Shipping costs: up to $20 depending on weight & destination.

Free shipping for orders over $125. 

Please allow up to 4 weeks for delivery - delays in customs are beyond our control. Please be aware of your country's policies and procedures for receiving foreign shipments, as this information is not available to me.

*** Summer heat advisory: Certain products such as lip balm, perfumes balms, salves, lotion bars & scrubs are more prone to soften while in transit during summer months. If your items arrive too soft, please put them in the freezer or refrigerator for a half hour so they return to room temperature consistency before using ***

RETURNS & EXCHANGES

Due to health & safety reasons, we cannot accept returns or exchanges, but we'll gladly replace products that were damaged upon receipt. Please send a description and image of the issue to jasmine@wildjasmine.ca. 

DISCLAIMER

Each product description includes a complete list of ingredients. People with sensitivities to any listed ingredient should not use the product. Before using any of our products for the first time, we recommend testing them on a small patch of skin. If redness or irritation develops within 24 hours, discontinue use. 

The information presented on this website is not intended to diagnose or treat any medical condition or replace the advice or care of a qualified health professional.

Got a question and don't see the answer?

Please contact us at jasmine@wildjasmine.ca, we will be happy to help you!